Learn what website hosting providers mean when they say "phone support".
In case you've ever had a shared hosting account before or you've dealt with any other kind of online service, you probably know from your own experience that for a lot of things it is better to talk to a live person on the phone than to exchange tickets or emails. In order to find out more about a specific service before you decide to purchase it or when something small needs to be made, for example, it is really far easier and a lot faster to get it done real-time. If you're able to get in touch with representatives over the phone, it's very likely that you're working with a real website hosting provider, not just a reseller. The level of support that you'll get over the telephone varies between different companies - from common issues to dedicated tech support. Typically most of the providers will offer you pre-sales assistance and first level phone support, while more complex technical issues are handled through e-mail and / or tickets.
Phone Support in Shared Hosting
Our shared hosting
packages feature telephone support fourteen hours a day even on official holidays, so if you don't have an account yet, you are able to call us and learn more about our services or whether we meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you are able to call the phone number that is nearer to you. In case you're a current customer, we will help you timely with all of the general and billing issues as well as with a number of technical matters to save you time and efforts - we are aware of the fact that in some cases it's more convenient to talk with a live person and get things done instantly. Of course, some issues simply cannot be managed over the phone, so if this is the case you'll be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
If you want additional info about the Linux semi-dedicated servers
that we supply, you are able to call any of the three support phone lines that we have around the world - in the United States, the UK and Australia. In this way, you have the option to check in advance whether our solutions will be suitable for your websites. In case you are already our client and you've got a semi-dedicated account, you're able to contact us on the phone for 14 hours a day about any kind of billing or basic issues. For entirely tech matters you can take advantage of our ticketing system and communicate with our tech support since someproblems just need extra time to be dealt with, but we will help you on the phone with quite a few minor technical issues as well, saving you time and efforts.