A 99.9% Server Uptime
We’ve built our shared hosting platform using stable hardware and heavily tweaked software. Our sysadmins have installed a modified version of SELinux on our physical machines in order to guarantee optimal security and stability. We’ve added several DDoS protection appliances together with very powerful firewalls to make sure our internal network is unassailable and safe.
Our shared hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the uptime guarantee remains the same.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s important to also set up your own network infrastructure. For this reason, we built a custom–configured internal network in all our data centers. Relying on high–end Juniper switches and routers, our internal network allows for supersonic data transfer speeds and is also fully redundant.
Hence, you can enjoy a 99.9% network uptime in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, irrespective of which hosting service you’ve chosen.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to curtail all possible risks with our cloud hosting packages and regardless of the fact that our company provides top–quality tech support, there are cases when the customer simply isn’t content with what we are offering. Or he has to migrate to a more powerful hosting service, such as a VPS server or even a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t content, you will get your money back.
24/7 Technical Support
In case you manage a hosting firm, your support engineers are of vital importance. This is exactly why we’ve mindfully picked a very skillful group of customer service technicians, each with lots of years of training behind his back. With their help, we offer 24x7 support with each of our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All support tickets are answered within one hour and our average ticket response time is just 20 minutes!