The accessibility to the customer and technical support that a shared hosting company offers will tell you a lot for the services that they offer as well. When you're allowed to use only email messages or tickets, you have most probably found some reseller and not the actual website hosting provider. When this is the case, you will have to wait for a couple of days to have a problem resolved since your reseller may not be checking their communication regularly or they may need to contact the true web hosting company for further help. If the supplier offers different options for communication with quick response time that are available at any moment, they are most likely the top provider, not only a reseller. Therefore you will reap the benefits of well-timed assistance and top quality support as they will have immediate access to the servers where your account is. No matter what the issue - sales or technical, it's generally better to get hold of your web hosting company right away via your favourite method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance in a timely manner, so our shared hosting
services include 24/7 tech support plus various options for communication. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up obtaining a service which you cannot use effectively. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires more investigation. In contrast to the vast majority of providers out there today, we respond to all the tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be accessed day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you're able to take full advantage of our 24/7 support services even on public holidays. All your web sites will be available all the time and so will we. With quite a few connection options, you can choose the optimal method to get in touch with us and inquire about our services in case you do not have an account yet, or request support in case you are already one of our customers. You are able to phone us, start a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour answer time guarantee, though it hardly ever takes more than 20 mins to get assistance irrespective of the complexity of the problem. With our customer and tech support services, we'll be there for you when you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server
from our company, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local telephone numbers in the USA, Great Britain and Australia plus a live chat service. When you are an active customer and you require help with a technical issue which requires longer time to investigate or resolve, you can open a support ticket from your billing account or you can send an email and we will handle the problem and send you a reply within the hour. The reply time is warranted 24/7, including holidays and weekends, however for the majority of issues it takes a maximum of 30 minutes to receive support. The support service covers your VPS plus all the pre-installed software it comes with, so in case you need help with third-party applications, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server
through our company, you can contact us anytime using several channels and the max time that you'll have to wait for a response is approximately one hour, so you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 no matter if it is a holiday or a weekend and we can assist you with anything relevant to the applications which are pre-installed on your server. To contact us about a tech matter, you're able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any kind of basic questions or you'd like to know more about our hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in several countries around the globe. When you'd like to have help with third-party software that you are unable to install or manage properly, you can add the Managed Services upgrade to your package and our system administrators will assist you.