Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service crew is qualified to fairly quickly address all shared hosting customers’ inquiries and support inquiries. Via our ticketing system, it is also possible to post your question and a support staff representative is going to go back to you within max an hour. Basically, practice has confirmed that the common answer period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is delivered by a crew of knowledgeable professionals which are prepared to reply to your issue immediately. You can easily speak with the tech support team by launching a technical support ticket from your Site Control Panel or by sending us an e–mail. On working days, you may as well contact us on the phone or make use of the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you require help while working on your site within the Control Panel, you can always press the Help control key and see your question in the selection of articles or blog posts that will show up. We have as well turned a number of the content articles into videos. The list of instructional videos will come up if you choose the Videos button located in each section.