Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We offer a 60–minute response guarantee for each trouble ticket or email that you submit to our client support team. We will quickly answer all the standard questions and forward the case to our system administrators in case any further assistance is required. If you take advantage of our Optional Admin Services package, we will perform any of the included server management tasks at a time that has been agreed upon beforehand.
A Topflight Support Service
If you need any help working with our Site Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, don’t hesitate to contact the technical support staff anytime through the ticketing system. Besides, in case you require assistance administering your dedicated web hosting server, you can make use of the Optional Admin Services package, which includes weekly Operating System updates, troubleshooting and installation services, server monitoring and rebooting procedures, data backup hard disk space, etc.
An Easy–to–Navigate Help Section
We have provided our Site Control Panel with an in–depth knowledgebase, which includes extensive explanations of its features and functionalities. Moreover, we have prepared in–depth video tutorials that will further disclose to you how to perform a certain task or troubleshoot a frequently encountered issue. The how–to articles and the tutorial videos are easily reachable from each section of the Site Control Panel through the Videos and Help buttons located in the upper right corner.