Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Answer Guarantee

  • Each ticket you post to the customer help team will be responded to within up to 60 minutes. All common questions shall be answered instantly. However, if the support question you have posted requires aid from a trained technician, we are going to send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Professional Technical Assistance Service

  • We are on line for you round the clock to provide you with assistance and technical support as well as to aid you with any issue that you might come across whilst managing your virtual server. We will support all pre–installed packages, including your OS, server admin panel (based on the VPS type) and the Site Control Panel designed completely by us.

  • Intuitive help center

  • A Descriptive Help Section

  • A thorough and frequently updated knowledge base is incorporated into our in–house built Site Control Panel. It provides quick tips on how to execute all of the common web site administration jobs. The Help area includes thorough how to articles and step by step video training. You can access the Help zone by clicking on the Help or Video buttons in the top right corner of each Control Panel section.