Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help section included in your Site Control Panel features a selection of help articles and frequently asked questions. Aimed toward solving any common issue that you might come across, they are contributed by our support team of seasoned techs.

  • Top quality support service

  • Tutorial Videos

  • For users who would like to discover how to rectify a typically experienced problem by watching a video tutorial, we have added a collection of video tutorials to our Site Control Panel. All the educational video clips are brief and easy to follow. They offer step–by–step presentations of different website administration tasks.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7 customer care service and a 60–minute ticket response time guarantee. Our trained techs will be online for you night and day to attend to your enquiries and to remedy any issue that you may possibly chance upon. Simply submit a help request from the Help section and we will get back to you without any delay at all.