A ticketing system is the most widely used communication medium that web hosting providers offer to their clients. It is most often part of the billing account and is the fastest way to resolve a problem that requires a certain amount of time to examine or that has to be forwarded to an administrator. In this way, all responses contributed by either party will be kept in the same place in case someone else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll need to sign in and out of no less than 2 accounts to complete a particular task or to reach the hosting company’s technical support team. If you wish to manage a handful of domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. Furthermore, it may take a significant span of time for the hosting provider to process your ticket request.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared hosting is not separate from the hosting account. It’s part of our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you need with only a couple of mouse clicks, without the need to log out of your account. The ticketing system features a quick-search box, which will help you find practically any support ticket that you’ve already sent, if needed. You can also see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to solve a specific issue before you actually open a ticket. The response time is no more than 1 hour, which suggests that you can obtain quick assistance whenever you need one and if our customer service team recommends that you should do something within your account, you can do it on the spur of the moment without having to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated servers, so you will not need a separate platform to get in touch with our client service team – you can do that on the spot in the event that you encounter an issue. Sending a new ticket requires a few clicks of the mouse and tracking down an older one is just as simple. Using our clever search option, you can swiftly track down any ticket that you have sent in the past. You can post a ticket at any point in time since our tech support engineers are at your disposal 24-7 and answer in no more than 60 minutes, although it seldom takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about having to log in and out of 2 or more platforms to solve a simple problem.