1 hour ticket response
Timely assistance is our number–one task and this is the reason why we have a team of proficient customer support engineers who are ready to offer a swift response to any question that you could have. Simply send your helpdesk ticket from the Site Control Panel and we will respond back to you within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute technical support ticket response time.
A Top–Quality Client Care Service
Our customer care team representatives possess immense experience in the shared hosting sector and are trained enough to offer a fast solution to your problem. If, however, the issue at hand is not within the competence of a support engineer, the ticket will be sent to a developer or sysadmin for further investigation.
A User–Friendly Help Center Section
Built into the Site Control Panel is an intuitive Help section, which includes different information sources. You can search through a regularly updated knowledge base featuring web hosting account administration articles and website administration articles, check out the how–to video tutorials or check out the F.A.Q. library.