If you ever experience a problem with your site and are incapable of coping with it, ask the hosting company’s customer care staff to help you bring the site back online. A fast solution would be the most optimal scenario, but a lot of hosting companies reply within twenty four hours and even more, particularly if you are dealing with a reseller. Even if your problem can be fixed without much effort, your website may not work satisfactorily or it may not be accessible whatsoever for an extended interval, so you may lose potential clients because it is very unlikely that anyone will be dying to return to an inoperational site. With this in mind, you need to make certain not only that you can get in touch with your hosting company, but also that they can reply and assist you in a well-timed fashion. If a software app update doesn’t go smoothly or you delete something mistakenly, for example, the site should be restored speedily in order to avoid lengthened unavailability.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting
from our company, you can just forget about waiting around for hours, or even one whole day, to receive a response to a trouble ticket or an e-mail. Regardless of when you touch base with us, we’ll help you out within maximum one hour with any technical and sales inquiries that you might have. In reality, our actual reaction time almost never surpasses 20-30 minutes. Since we’re at your service night and day, you’ll always get support in a well-timed manner and we are aware of exactly how important that is in the online age. Shortly after you contact us, we will reply to your questions. In case you face any technical predicament, we’ll solve it for you, or we will provide you with all the necessary information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
As we realize precisely how important it is to get prompt help, we guarantee that you will never need to wait for more than 1 hour to get a response to any ticket that you submit from your semi-dedicated server
CP. In fact, you will seldom need to wait for more than 20-30 minutes and this applies to any query regardless of its nature – general, technical or billing. What’s more, our customer and technical support team will be at your service 24x7x365, which is why even if you open a ticket during national holidays, you will always obtain an instant reply, which will include the answer to an inquiry, the solution to a predicament or the details needed to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you’ll never need to spend a whole day awaiting an answer like you would with many other hosting companies.