Despite the fact that the web hosting service supplied by the different companies is roughly the same, every provider has a customized platform with its own tweaks and different ways to execute given tasks. For this reason, a big knowledge base will be truly helpful both for persons with little to no experience and for technically accomplished users who will sooner or later find out how certain procedures are executed, but will lose precious time in the meantime. The objective of such a knowledge base is to make the hosting service quick and easy to use, saving users time and efforts. The outcome is more gratified customers, since they can swiftly find the info they’re seeking, and significantly less work for the support staff representatives, because usually the vast majority of the queries and difficulties that customers have got are already included in the knowledge base. Provided that the articles themselves are properly written and encompass more things, you will be able to find out more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Hosting
If you’ve purchased your very first shared hosting plan through our company or have moved your site over to us, you will get accustomed to our services and our in-house created Hepsia hosting Control Panel in no time due to the fact that we have prepared an exhaustive online knowledge base where you can find all the information that you will ever need – both general info about the hosting service as a whole and more concrete info about the different functions that you can use and the challenges that you can bump into. The articles themselves are available in 2 places. The complete article archive is accessible through the Control Panel’s Help section. You can read articles that are dedicated to the different functions in each section of the Control Panel too. You can discover how to do practically everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles offer exhaustive guides, so you’ll never become bewildered on account of an unclear text. Naturally, in case you confront a more specific obstacle and you are unable to find a solution in our knowledge base, you can get in touch with our client care team 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated servers, will permit you to access the extensive online help documentation that we have compiled for you. The articles themselves include generic information about our web hosting services, instructional tutorials about the separate functions that you can make use of, along with troubleshooting guidelines that can help you correct common issues that you may bump into. The topics that we’ve included cover pretty much everything, from simple things such as how to host a new domain name in the account, to more intricate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a certain section of the Control Panel will always be available on the right-hand side of the page that you’re on, whereas the whole article collection is accessible through the dedicated Help section.